If you're looking for a quick answer, chances are
you'll find it here. Many of these questions are answered in more
detail elsewhere on this website.
How do I get the Casino San Fran software?
To get the software you must first register.
You will then be able to download the software installer. Your
download time will vary depending on the speed of your Internet
connection, and may take anywhere from 5 minutes to 60 minutes.
Once you've installed the software your game play should be very
I'm having trouble downloading or running the software. How
can I get help?
Try reading the troubleshooting
page first. If you don't find the answers there then please
contact our technical support staff at [email protected]
Is this legal?
Playing for free is legal everywhere. Online gambling
for real money is legal in most countries, though some have outlawed
it. Laws regarding online gambling change fairly often, however.
As a player it is your responsibility to know and abide by the
laws of your country of residence.
Casino San Fran makes all reasonable efforts to
prevent residents of every country where online gambling is illegal
from wagering real money, and will not allow players to play for
real money if their mailing address is in a country where online
gambling is illegal. If you are from Switzerland, St. Kitts or
Nevis, or the United States you may register and play for free,
but you may not wager real money.
Can I play for free?
Yes, we allow unlimited free play. As a new player,
you start with a Free Account with a balance of 10,000 chips.
If you ever run out of chips just email the Pit Boss and we'll
set you up with more.
Can I play for real money?
Yes, if you live in a country where Internet gambling
is not illegal.
How can I buy casino chips?
Our simple Cashier interface lets you use a credit
card to purchase chips for use in the casino. Each chip is the
equivalent of one U.S. dollar in value.
Are the games reliable? How can I trust the results?
All of games are based on real casino games and,
if applicable, Nevada Gaming Commission rules. We keep a detailed
log of all game plays and results to ensure that game odds and
results all fall within acceptable parameters. We are in the process
of having our game odds and program logic certified my a major
Will you really pay me if I win?
Yes, we will process and transfer all verified
withdrawals within 72 hours. The winnings are then mailed to the
address you gave when you registered. Casino San Fran always keeps
sufficient funds in its casino accounts to pay off all current
Is the casino licensed?
Yes, we operate under a valid gaming license from
the country of St. Kitts.
What is a Progressive Jackpot? What is the HyperJackpot?
We describe the HyperJackpot
Progressive Jackpot in detail here.
What happens if I lose my phone connection or Internet connection?
If you ever lose your Internet connection during
a game, then the next time you log in our software should resume
game play at the exact point the game was in when the connection
was lost. For example, if you had already been dealt two cards
in Blackjack but had been unable to finish the game, next time
you log in you will be asked if you want to return to the Blackjack
game with the same two cards showing.
Please e-mail [email protected]
if you experience any difficulties after a lost connection.
What are Bonus Chips?
From time to time Casino San Fran offers special
bonus programs that award players with extra chips in their Pay
Account, called Bonus Chips. Bonus Chips are like tokens that
can be spent in the casino, but cannot be directly withdrawn.
In other words you can only use your Bonus Chips to place bets
on casino games. However any winnings you get from playing your
Bonus Chips are real chips that you can withdraw at any time!
Bonus Chips give you free extra chances to play and win!
Please read our Bonus Plan
page for more details about our current bonus chip offers.