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Frequently Asked Questions

If you're looking for a quick answer, chances are you'll find it here. Many of these questions are answered in more detail elsewhere on this website.

How do I get the Casino San Fran software?

To get the software you must first register. You will then be able to download the software installer. Your download time will vary depending on the speed of your Internet connection, and may take anywhere from 5 minutes to 60 minutes. Once you've installed the software your game play should be very fast.

I'm having trouble downloading or running the software. How can I get help?

Try reading the troubleshooting page first. If you don't find the answers there then please contact our technical support staff at [email protected]

Is this legal?

Playing for free is legal everywhere. Online gambling for real money is legal in most countries, though some have outlawed it. Laws regarding online gambling change fairly often, however. As a player it is your responsibility to know and abide by the laws of your country of residence.

Casino San Fran makes all reasonable efforts to prevent residents of every country where online gambling is illegal from wagering real money, and will not allow players to play for real money if their mailing address is in a country where online gambling is illegal. If you are from Switzerland, St. Kitts or Nevis, or the United States you may register and play for free, but you may not wager real money.

Can I play for free?

Yes, we allow unlimited free play. As a new player, you start with a Free Account with a balance of 10,000 chips. If you ever run out of chips just email the Pit Boss and we'll set you up with more.

Can I play for real money?

Yes, if you live in a country where Internet gambling is not illegal.

How can I buy casino chips?

Our simple Cashier interface lets you use a credit card to purchase chips for use in the casino. Each chip is the equivalent of one U.S. dollar in value.

Are the games reliable? How can I trust the results?

All of games are based on real casino games and, if applicable, Nevada Gaming Commission rules. We keep a detailed log of all game plays and results to ensure that game odds and results all fall within acceptable parameters. We are in the process of having our game odds and program logic certified my a major accounting firm.

Will you really pay me if I win?

Yes, we will process and transfer all verified withdrawals within 72 hours. The winnings are then mailed to the address you gave when you registered. Casino San Fran always keeps sufficient funds in its casino accounts to pay off all current players.

Is the casino licensed?

Yes, we operate under a valid gaming license from the country of St. Kitts.

What is a Progressive Jackpot? What is the HyperJackpot?

We describe the HyperJackpot Progressive Jackpot in detail here.

What happens if I lose my phone connection or Internet connection?

If you ever lose your Internet connection during a game, then the next time you log in our software should resume game play at the exact point the game was in when the connection was lost. For example, if you had already been dealt two cards in Blackjack but had been unable to finish the game, next time you log in you will be asked if you want to return to the Blackjack game with the same two cards showing.

Please e-mail [email protected] if you experience any difficulties after a lost connection.

What are Bonus Chips?

From time to time Casino San Fran offers special bonus programs that award players with extra chips in their Pay Account, called Bonus Chips. Bonus Chips are like tokens that can be spent in the casino, but cannot be directly withdrawn. In other words you can only use your Bonus Chips to place bets on casino games. However any winnings you get from playing your Bonus Chips are real chips that you can withdraw at any time! Bonus Chips give you free extra chances to play and win!

Please read our Bonus Plan page for more details about our current bonus chip offers.



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